Codalien Technologies offers you enterprise-grade support which includes comprehensive and specialized technical support and assistance for your large-scale enterprise-level software. We have designed our enterprise-grade support to meet the unique needs and challenges faced by large-size organizations which are dependent on complex software solutions for their day-to-day operations. Additionally Startups have a different type of support needs in their rapidly changing deployments, we have specialized teams trained to cater the same as well.
The actual success journey of a digital solution or product starts after the deployment. Once your new system goes live, it is crucial that you get a dedicated support team to ensure the maintenance, stability, and security of your product.
After delivering your product, we offer you a warranty to ensure the longevity and quality of the product and that it works efficiently in the exact way it is intended to.
Under our 24/7 dedicated support model, we help you to manage your customer's/user’s queries at any time including weekdays and holidays. This allows you to ensure that critical issues are addressed promptly, and minimize downtime or disruptions to the business operations.
We comply with all the Enterprise Grade Compliances which include information and outline the performance standards, guarantees, and obligations that we are dedicated to meet all the performance standards and obligations stated in the SLA.
We provide you with assistance, guidance, and troubleshooting to help your system users effectively utilize, resolve issues and make the most of their technology investment.
In order to resolve a critical issue immediately, we offer hotfixes and quick deployment support in the live production systems. This minimizes downtimes and ensures a smooth and continuous operation of your critical business applications.
We deliver personalized and on-site assistance to our clients through In-Office and On-Premises Support. We arrange dedicated support personnel for your office to meet your needs of immediate assistance, resolve technical issues, and offer training sessions to your in-house team and collaborative needs.
We've housed developers who have expertise and experience in implementing various technologies and systems. You can leverage their expertise to seek assistance for a seamless technology implementation process. Apart from this, System Integration, Configuration & Customization, Testing & Validation are the critical services we provide under EGS.
We can also provide Training and Manuals as part of EGS to empower your organization with all the knowledge and resources required to use the software solutions. By using the user manuals, you can guide your users with the instructions to use the software effectively. Moreover, we also draft technical documentation, which provides detailed information about the software architecture, system requirements, APIs, integrations, and advanced customization options. This allows your technical team to gain a deeper understanding of the software and its underlying technical aspects.
Our On-call, On-chat, and Ticket-based support allow your enterprise to have multiple channels to seek assistance and technical support to resolve issues promptly.